Insurance & Billing
It is our office policy to expect payment at the time services are rendered unless prior arrangements have been made. If your health plan or insurance company requires a co-payment, we require that to be paid at the time of your visit. For your convenience we accept MasterCard, Visa, Discover and American Express. We also offer discounts for services when the charges are paid in full at the time of the visit. Please note that this does not apply to co-payments or coinsurance when the remainder of the bill is paid by your health plan.
We are aware that unforeseen problems may arise and cause a family to encounter financial problems. Please feel free to discuss any problems with our billing department, which is located in our Woburn office (781-933-6219). A late charge will be added each month should a balance become 60 days old. All of our billing is done by computer. You will receive an itemized bill only once, and subsequent bills will show only the balance due.
Our practice participates in health plans with the following insurance companies. Participation in these plans may change without notice.
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Referrals
To request a referral you may contact the referral office directly at 781-933-0254. Be prepared to leave the following information: patient’s name, date of birth, name of insurance (ID# if it’s a new plan), specialist name, reason for and date of visit, and a phone number where you can be reached for questions and/or completion confirmation.
- A referral verifies that the PCP’s office has authorized the member’s care to that specialist. Because your PCP knows your history and health care needs, he/she is best qualified to help you decide whether or which specialist is needed. For example, the athletic trainer can “recommend” physical therapy, but the PCP needs to agree and approve the request.
- Referrals are no longer required for Emergency Room visits, but please be aware that walk-in urgent care visits do require a referral and should only be used if our offices are closed or you obtain prior approval to do so.
- It is the insured’s responsibility to understand their benefits and that a referral is not a guarantee of payment. Please make sure that the specialist we referred you to is contracted with your insurance.